Frequently Asked Questions (FAQs)
1. How do I participate in the offer?
Enter the unique reward code received via SMS from the Neeman's team, fill in your details (Name, Mobile Number, and Email ID), upload a valid purchase invoice/bill, and submit the form.
2. Is it mandatory to upload the invoice/bill?
Yes. Uploading a valid and clearly legible purchase invoice/bill is mandatory for verification and to be eligible for the reward.
3. Can I participate multiple times?
No. Each customer is allowed to participate only once during the promotional period using a valid reward code.
4. What rewards can I choose from?
You can choose one of the following assured rewards:
1 Free Pizza Meal
Rs. 350 Swiggy Voucher
5. Can I transfer my reward to someone else?
No. Rewards are non-transferable and cannot be exchanged for cash.
6. How do I choose my reward?
After your purchase invoice/bill is successfully verified, you will receive a reward code along with a redemption web link. Visit the redemption page, complete the required details, and select your preferred reward.
7. Can I change my reward after submission?
No. Once you have submitted your reward selection, it cannot be changed.
8. How will I receive my reward?
After your reward selection is successfully submitted:
For 1 Pizza Meal or Couple Movie Ticket: Our concierge team will contact you within 24–48 business hours to confirm your booking details.
For the Rs. 350 Swiggy Voucher: Your voucher code, along with the partner web link/app link, will be shared within 24–48 business hours.
9. What happens if I choose "1 Pizza Meal", "Couple Movie Ticket", or the Rs. 350 Swiggy Voucher?
1 Pizza Meal or Couple Movie Ticket: You will be required to select your preferred date, time, and venue before submitting your booking request. Our concierge team will contact you within 24–48 business hours to confirm your booking.
Rs. 350 Swiggy Voucher: No booking is required. The voucher code, along with the partner web link/app link, will be shared with you within 24–48 business hours after your reward selection.
10. If I register on the redemption website today, can I select a preferred booking date for a Couple Movie Ticket or 1 Pizza Meal that is 10 or 20 days later?
No. You can select a preferred booking date up to 5 days from the date of registration.
11. Can I book a slot for a Pizza Meal or Couple Movie Ticket on a Saturday or Sunday?
No. Bookings for Pizza Meal and Couple Movie Ticket rewards are available only from Monday to Friday. Weekend (Saturday and Sunday) bookings are not available.
12. Can I book a Pizza Meal or Couple Movie Ticket for the next day after completing my registration on the redemption website?
No. You must complete your registration on the redemption website at least 2 days before your preferred booking date. Next-day bookings are not available.
13. Can I modify my booking details after submitting my request?
No. Once your booking request has been submitted, changes may not be allowed. Please ensure all booking details are accurate before confirming your request.
14. When will I receive booking confirmation for Pizza Meal or Couple Movie Ticket rewards?
Your booking confirmation will be shared via email and/or SMS 24–48 hours before your selected booking date.
15. Is there any cost to participate?
No. Participation is completely free with a valid purchase and reward code.
16. Who can I contact for support?
You can contact our customer support team by emailing feedback@bigcity.in.
17. What should I do if I entered incorrect details?
If you have entered incorrect details, changes after submission may not be possible. Please contact us at feedback@bigcity.in, and our team will assist you. If the details cannot be updated, you may be required to restart the process using a valid reward code.
18. Till when is this offer valid?
This offer is valid for a limited period only. Please refer to the Terms & Conditions available on the website for the offer start and end dates.
19. Is there a deadline to redeem my reward?
Yes. Once you receive your reward confirmation, you must redeem your reward on or before.
20. I entered the OTP received on my registered mobile number but did not provide the booking details. Can I use the same reward code again to claim my reward?
No. Once the OTP is successfully verified, your reward code is blocked, even if you do not complete the booking process. To unblock your reward code or have our team complete the registration on your behalf, please email feedback@bigcity.in. Our team will be happy to assist you.
